Consumer Rights & Regulatory Information

This page provides information about your rights as a client, how to access your health care records, and how to contact regulatory authorities, as required under Texas law.

Requesting Your Health Care Records

Clients have the right to request access to their health care records. Requests must be submitted in writing.

How to submit a request
• Submit your request by email or mail
• Include your full name and date of birth
• Specify the dates of service requested
• Indicate your preferred method of delivery

Requests may be sent to:

Remnant Recovery

Email: satchel@remnantrecovery.com

Mailing Address:
4008 Gateway Dr #160
Colleyville, TX 76034

Reasonable fees may apply as permitted by law.

Licensing and Regulatory Authority

This practice is licensed and regulated by the following Texas state agency:

Texas Behavioral Health Executive Council (BHEC)

Website: https://bhec.texas.gov

Phone: 800-821-3205

Mailing Address:
333 Guadalupe Street
Austin, TX 78701

The appropriate licensing board within BHEC depends on the provider’s license type.

Filing a Complaint

If you have a concern about services provided by this practice, you may file a complaint with the regulatory authority listed above.

You may also contact the Texas Attorney General’s Consumer Protection Division:

Texas Attorney General – Consumer Protection

Website: https://www.texasattorneygeneral.gov/consumer-protection

Additional Privacy Information

This page is provided in addition to the practice’s HIPAA Notice of Privacy Practices. For detailed information about how your health information is used and protected, please refer to the HIPAA Privacy Notice.

Last updated: January 2026